Added From field to the email headers

ClientEmail.txt

@@ -1,13 +1,16 @@
-Subject: AutoReply: {$Ticket->Subject}
+From: Davis Method <test-queue@davismethod.com>
+Subject: {$Ticket->Subject}
 Content-Type: text/html
+<p>Hello from Davis,</p>
 
-<p>Thankyou for your interest in the Davis Method. We have received your message and will aim to get back to you within 2 working days. There is no need to reply to this message right now.  Your interest has been
+<p>Your form was submitted with ID #{$Ticket->id}.</p>
-assigned an ID of <b>{$Ticket->SubjectTag}</b>.</p>
 
-<p>Should you wish to contact us relating to this then please include the string <b>{$Ticket->SubjectTag}</b>
+<p>Thank you so much for reaching out to a Davis Facilitator and expressing interest in a Davis program.</p>
-in the subject line of all future correspondence about this case.</p>
 
-<p>Best regards</p>
+<p>Your inquiry is important to us, and a member of our team will get back to you within 3 business days. In the meantime, feel free to explore our website for more information. Of particular interest may be our section on <a href='https://davismethod.com/search-solutions/'>Davis Solutions</a>.</p>
 
-<p>....</p>
+<p>We look forward to connecting with you soon.</p>
+
+<p>Warmest regards,<br>
+Davis Team</p>
 

FacilitatorEmail.txt

@@ -1,14 +1,10 @@
-Subject: AutoReply: {$Ticket->Subject}
+From: Davis Method <test-queue@davismethod.com>
+Subject: {$Ticket->Subject}
 Content-Type: text/html
 
-<p>A person has expressed interest in the Davis Method.<p>
+<p>Congratulations! You have received a referral from the Davis Facilitator Directory. You can find the details of the lead by going to https://support.davismethod.com/form?id={$Ticket->id}&email={$Ticket->FirstCustomFieldValue('Facilitator Email')}&uuid={$Ticket->FirstCustomFieldValue('uuid')}.<p>
 
-<p>They have provided the following information:</p>
+<p>Please accept or reject the lead in the next 48 hours. If we do not hear from you, the referral will be reassigned.</p>
-<pre>
-{$Info}
-</pre>
-
-<p>If you are interested in this client, then please confirm your interest in this client in the next 48 hours by going to https://support.davismethod.com/form?{$uniqueID} <p>
 
 <p>The Davis Team</p>
 

Scrip2.txt

@@ -0,0 +1,82 @@
+# On create:
+# - Sent email to requestor
+# - Check queue, and transfer to new queue if required
+
+# Custom condition:
+
+my $txn = $self->TransactionObj;
+my $type = $txn->Type;
+my $ticket = $self->TicketObj;
+
+return 0 unless $type eq "Status" || ( $type eq 'Set' && $txn->Field eq 'Status'); 
+return 0 unless $txn->OldValue eq "new";
+return 0 unless $txn->NewValue eq "Hub Not Assigned";
+# To test by triggering change of status (Condition ^ above!)
+
+#Only act in test-queue (safety for testing)
+return 0 unless $ticket->QueueObj->Name eq "test-queue";
+#Only act on creation
+#return 0 unless $txn->Type eq "Create";
+
+return 1;
+
+# Custom action preparation code:
+require RT::Action::SendEmail;
+use strict;
+use vars qw/@ISA/;
+@ISA = qw(RT::Action::SendEmail);
+
+#STOP RACE CONDITION!
+if ($self->TicketObj->Status() ne "Hub Not Assigned") {
+    return 0;
+}
+
+$self->SetRecipients();
+$self->SUPER::Prepare();
+$self->SUPER::Commit();
+sub SetRecipients {
+my $self = shift;
+my $ticket = $self->TicketObj;
+my ( @To, @PseudoTo, @Cc, @Bcc );
+my $arg ='Owner,Requestor,AdminCc,Cc';
+##Requestor
+#push @To, $ticket->Requestors->MemberEmailAddresses;
+push @To, $ticket->FirstCustomFieldValue('Facilitator Email');
+
+my $creator = "Davis Admin";
+@{ $self->{'To'} }  = @To;
+
+}
+
+1;
+
+
+
+# Custom action commit code:
+#Move to Redacted Facilitator email sent.
+
+my $ticket = $self->TicketObj;
+my $facilitator = $ticket->FirstCustomFieldValue('Facilitator Email');
+
+if ($ticket->FirstCustomFieldValue('Facilitator Email') eq '') {
+    return 0;
+}
+
+#if ($ticket->Status() ne "new") {
+#    return 1;
+#}
+
+#$ticket->Comment(Content => 'Script #22 - sending email to facilitator');
+#$ticket->Comment(Content => 'Status is: '.$self->TicketObj->Status());
+
+
+
+$ticket->Comment(Content => 'AUTO: Email sent. Facilitator is: '.$ticket->FirstCustomFieldValue('Facilitator Email'));
+
+$ticket->Comment(Content => 'AUTO: Changing status to "Redacted Facilitator Email Sent"');
+my ($status, $msg) = $ticket->SetStatus('Redacted Facilitator Email Sent');
+
+return 1;
+
+
+