83 lines
2.0 KiB
Plaintext
83 lines
2.0 KiB
Plaintext
# On create:
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# - Sent email to requestor
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# - Check queue, and transfer to new queue if required
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# Custom condition:
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my $txn = $self->TransactionObj;
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my $type = $txn->Type;
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my $ticket = $self->TicketObj;
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return 0 unless $type eq "Status" || ( $type eq 'Set' && $txn->Field eq 'Status');
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return 0 unless $txn->OldValue eq "new";
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return 0 unless $txn->NewValue eq "Hub Not Assigned";
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# To test by triggering change of status (Condition ^ above!)
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#Only act in test-queue (safety for testing)
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return 0 unless $ticket->QueueObj->Name eq "test-queue";
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#Only act on creation
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#return 0 unless $txn->Type eq "Create";
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return 1;
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# Custom action preparation code:
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require RT::Action::SendEmail;
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use strict;
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use vars qw/@ISA/;
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@ISA = qw(RT::Action::SendEmail);
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#STOP RACE CONDITION!
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if ($self->TicketObj->Status() ne "Hub Not Assigned") {
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return 0;
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}
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$self->SetRecipients();
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$self->SUPER::Prepare();
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$self->SUPER::Commit();
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sub SetRecipients {
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my $self = shift;
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my $ticket = $self->TicketObj;
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my ( @To, @PseudoTo, @Cc, @Bcc );
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my $arg ='Owner,Requestor,AdminCc,Cc';
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##Requestor
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#push @To, $ticket->Requestors->MemberEmailAddresses;
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push @To, $ticket->FirstCustomFieldValue('Facilitator Email');
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my $creator = "Davis Admin";
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@{ $self->{'To'} } = @To;
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}
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1;
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# Custom action commit code:
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#Move to Redacted Facilitator email sent.
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my $ticket = $self->TicketObj;
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my $facilitator = $ticket->FirstCustomFieldValue('Facilitator Email');
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if ($ticket->FirstCustomFieldValue('Facilitator Email') eq '') {
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return 0;
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}
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#if ($ticket->Status() ne "new") {
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# return 1;
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#}
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#$ticket->Comment(Content => 'Script #22 - sending email to facilitator');
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#$ticket->Comment(Content => 'Status is: '.$self->TicketObj->Status());
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$ticket->Comment(Content => 'AUTO: Email sent. Facilitator is: '.$ticket->FirstCustomFieldValue('Facilitator Email'));
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$ticket->Comment(Content => 'AUTO: Changing status to "Redacted Facilitator Email Sent"');
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my ($status, $msg) = $ticket->SetStatus('Redacted Facilitator Email Sent');
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return 1;
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