51 lines
1.2 KiB
Plaintext
51 lines
1.2 KiB
Plaintext
# On receiving email (On correspondence):
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# - Set Action Needed custom flag
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# Custom condition:
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return 0 unless $self->TransactionObj->Type eq "Correspond";
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return 0 unless $self->TicketObj->FirstCustomFieldValue('Action Needed') ne "Yes";
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#$self->TicketObj->Comment(Content => 'AUTO Scrip #29 Setting Action Needed - Condition');
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#return 0 unless $self->TicketObj->Transactions->Last eq 'Email';
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#return 0 unless $self->TicketObj->Transactions->Last->CreatorObj->Privileged;
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1;
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# Custom action preparation code:
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1;
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# Custom action commit code:
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#Set custom flag on receiving external email
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my $transaction = $self->TransactionObj;
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my $creator_id = $transaction->Creator;
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# Get the Ticket object
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my $ticket = $self->TicketObj;
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# Retrieve the most recent transaction (action)
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my $last_transaction = $ticket->Transactions->Last;
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# Access the description of the last transaction
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my $last_transaction_description = $last_transaction->Description;
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if ($last_transaction_description eq 'Outgoing email recorded by RT_System') {
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$self->TicketObj->Comment(Content => 'AUTO Scrip #29 Setting Action Needed - Commit
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'.$last_transaction_description);
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} else {
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$self->TicketObj->AddCustomFieldValue(Field => 'Action Needed', Value => 'Yes');
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}
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return 1;
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