69 lines
1.7 KiB
Plaintext
69 lines
1.7 KiB
Plaintext
#Enhanced send equirer email:
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#Custom condition:
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# This script first checks if the inquirer has already been messaged
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# Then assembles email
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# Sends email
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# Sets flag that inquirer has already been messaged.
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my $txn = $self->TransactionObj;
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my $type = $txn->Type;
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return 0 unless $self->TicketObj->FirstCustomFieldValue('Inquirer Auto-Response Sent') ne 'Yes';
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return 0 unless $type eq "Status" || ( $type eq 'Set' && $txn->Field eq 'Status');
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return 0 unless $self->TicketObj->Status eq "Inquirer Autoresponse Sent";
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return 1;
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# Custom Action Preparation Code:
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require RT::Action::SendEmail;
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use strict;
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use vars qw/@ISA/;
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@ISA = qw(RT::Action::SendEmail);
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$self->SetRecipients();
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$self->SUPER::Prepare();
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$self->SUPER::Commit();
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sub SetRecipients {
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my $self = shift;
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my $ticket = $self->TicketObj;
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my ( @To, @PseudoTo, @Cc, @Bcc );
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my $arg ='Owner,Requestor,AdminCc,Cc';
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##Requestor
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#push @To, $ticket->Requestors->MemberEmailAddresses;
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push @To, $ticket->FirstCustomFieldValue('Inquirer Email');
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my $creator = "Davis Admin";
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@{ $self->{'To'} } = @To;
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}
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my $value_set = $self->TicketObj->AddCustomFieldValue(Field => 'Inquirer Auto-Response Sent', Value => 'Yes');
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# $self->TicketObj->Comment(Content => 'AUTO Scrip #26 changing sent status:- '.$value_set);
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unless ($value_set) {
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$RT::Logger->error("Failed to set custom field value for 'Inquirer Auto-Response Sent'");
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return 0;
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}
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$RT::Logger->error($self->TransactionObj->Type);
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$RT::Logger->error($self->TransactionObj->NewValue);
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1;
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# Custom Commit Code:
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# Now move ticket to next step as required.
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my $ticket = $self->TicketObj;
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$ticket->Comment(Content => 'AUTO Scrip #26 - sent email to inquirer');
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my ($status, $msg) =$ticket->SetStatus('Redacted Facilitator Email Sent');
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1;
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