PeterEdmond/RT_Scrips
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Updated facilitators email process and captured race condition.

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This commit is contained in:
Peter Edmond 2024-12-15 23:45:28 +00:00
parent 33b2bdcd57
commit e4a535f333
2 changed files with 9 additions and 5 deletions
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5
FacilitatorEmail.txt
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@ -1,4 +1,4 @@
Subject: AutoReply: {$Ticket->Subject} Subject: {$Ticket->Subject}
Content-Type: text/html Content-Type: text/html
<p>Congratulations! You have received a referral from the Davis Facilitator Directory. You can find the details of the lead by going to https://support.davismethod.com/form?id={$Ticket->id}&email={$Ticket->FirstCustomFieldValue('Facilitator Email')}&uuid={$Ticket->FirstCustomFieldValue('uuid')}.<p> <p>Congratulations! You have received a referral from the Davis Facilitator Directory. You can find the details of the lead by going to https://support.davismethod.com/form?id={$Ticket->id}&email={$Ticket->FirstCustomFieldValue('Facilitator Email')}&uuid={$Ticket->FirstCustomFieldValue('uuid')}.<p>
@ -7,6 +7,3 @@ Content-Type: text/html
<p>The Davis Team</p> <p>The Davis Team</p>

9
Scrip2.txt
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@ -25,8 +25,13 @@ require RT::Action::SendEmail;
use strict; use strict;
use vars qw/@ISA/; use vars qw/@ISA/;
@ISA = qw(RT::Action::SendEmail); @ISA = qw(RT::Action::SendEmail);
$self->SetRecipients();
#STOP RACE CONDITION!
if ($self->TicketObj->Status() ne "Hub Not Assigned") {
return 0;
}
$self->SetRecipients();
$self->SUPER::Prepare(); $self->SUPER::Prepare();
$self->SUPER::Commit(); $self->SUPER::Commit();
sub SetRecipients { sub SetRecipients {
@ -45,6 +50,8 @@ my $creator = "Davis Admin";
1; 1;
# Custom action commit code: # Custom action commit code:
#Move to Redacted Facilitator email sent. #Move to Redacted Facilitator email sent.