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Stage 1 of automation (Scrip1.txt) added

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Peter Edmond 2024-12-15 18:45:12 +00:00
parent 0bf9242864
commit 1cd3c1ff01
1 changed files with 72 additions and 0 deletions
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# On create:
# - Sent email to requestor
# - Check queue, and transfer to new queue if required
# Custom condition:
my $txn = $self->TransactionObj;
my $type = $txn->Type;
my $ticket = $self->TicketObj;
#return 0 unless $type eq "Status" || ( $type eq 'Set' && $txn->Field eq 'Status');
# To test by triggering change of status (Condition ^ above!)
#Only act in test-queue (safety for testing)
return 0 unless $ticket->QueueObj->Name eq "test-queue";
#Only act on creation
return 0 unless $txn->Type eq "Create";
return 1;
# Custom action preparation code:
require RT::Action::SendEmail;
use strict;
use vars qw/@ISA/;
@ISA = qw(RT::Action::SendEmail);
$self->SetRecipients();
$self->SUPER::Prepare();
$self->SUPER::Commit();
sub SetRecipients {
my $self = shift;
my $ticket = $self->TicketObj;
my ( @To, @PseudoTo, @Cc, @Bcc );
my $arg ='Owner,Requestor,AdminCc,Cc';
##Requestor
#push @To, $ticket->Requestors->MemberEmailAddresses;
push @To, $ticket->FirstCustomFieldValue('Client Email');
my $creator = "Davis Admin";
@{ $self->{'To'} } = @To;
}
1;
# Custom action commit code:
my $ticket = $self->TicketObj;
my $queue = $ticket->FirstCustomFieldValue('Hub Queue');
#if ($ticket->Status() ne "new") {
# return 1;
#}
#$ticket->Comment(Content => 'Script #21 - sending email to requestor');
#$ticket->Comment(Content => 'Status is: '.$self->TicketObj->Status());
$ticket->Comment(Content => 'AUTO: Email sent to requestor is: '.$ticket->FirstCustomFieldValue('Client Email'));
# $ticket->Comment(Content => 'To is: '.@{ $self->{'To'} });
#Now change Queue
#Get list of queues?:
if ($queue eq "test-queue") {
$ticket->Comment(Content => 'AUTO: Leaving in current queue');
} else {
$ticket->Comment(Content => 'AUTO: Changing queue to'.$queue);
my ($status, $msg) = $ticket->SetQueue( $queue);
}
return 1;