Initial email scrip work

README.md

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+#About
+
+This repository contains a collection of RT Scrips for various tasks, so that they can be used as a collection of recipies for future development

SendEmail.txt

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+**** Custom condition:
+
+return 0 unless $self->TicketObj->QueueObj->Name eq "test-queue";
+
+# Check https://rt-wiki.bestpractical.com/wiki/CustomConditionSnippets   - for solutions
+my $txn = $self->TransactionObj;
+my $type = $txn->Type;
+return 0 unless $type eq "Status"
+    || ( $type eq 'Set' && $txn->Field eq 'Status');
+return 0 unless $txn->OldValue eq "new";
+return 0 unless $txn->NewValue eq "open";
+
+return 1;
+
+
+
+**** Custom action preparation code:
+
+require RT::Action::SendEmail;
+use strict;
+use vars qw/@ISA/;
+@ISA = qw(RT::Action::SendEmail);
+$self->SetRecipients();
+$self->SUPER::Prepare();
+$self->SUPER::Commit();
+
+sub SetRecipients {
+my $self = shift;
+my $ticket = $self->TicketObj;
+my ( @To, @PseudoTo, @Cc, @Bcc );
+my $arg ='Owner,Requestor,AdminCc,Cc';
+##Requestor
+push @To, $ticket->Requestors->MemberEmailAddresses;
+
+##FriendlyToLineFormat
+#if ( RT->Config->Get('UseFriendlyToLine') ) {
+#    unless (@To) {
+#        push @PseudoTo,
+#            sprintf RT->Config->Get('FriendlyToLineFormat'), $arg, $ticket->id;
+#    }
+#}
+
+my $creator = $self->TransactionObj->CreatorObj->EmailAddress();
+#Strip the sender out of the To, Cc and AdminCc and set the 
+# recipients fields used to build the message by the superclass.
+# unless a flag is set 
+if (RT->Config->Get('NotifyActor')) {
+    @{ $self->{'To'} }  = @To;
+    @{ $self->{'Cc'} }  = @Cc;
+    @{ $self->{'Bcc'} } = @Bcc;
+}
+else {
+    @{ $self->{'To'} }  = grep ( lc $_ ne lc $creator, @To );
+    @{ $self->{'Cc'} }  = grep ( lc $_ ne lc $creator, @Cc );
+    @{ $self->{'Bcc'} } = grep ( lc $_ ne lc $creator, @Bcc );
+}
+
+}
+
+1;
+
+**** Custom action commit code: (Useful for diagnostics)
+
+
+my $ticket = $self->TicketObj;
+
+if ($self->TicketObj->Status() ne "new") {
+    return 1;
+}
+
+$ticket->Comment(Content => 'Script #21 - sending email to requestor');
+$ticket->Comment(Content => 'Status is: '.$self->TicketObj->Status());
+return 1;